Nilesh Surana – Medium

Nilesh Surana

And McTominay has done it

Manchester United always (used to) score in the last minutes. The last minute 2–1 win over Brentford brought back a lot of memories.

Oct 9, 2023

And McTominay has done it

Oct 9, 2023

Running out of adjectives

I analyze the goals conceded by United vs. Bayern so you know how badly we played in case you only checked the score and got giddy.

Sep 22, 2023

Running out of adjectives

Sep 22, 2023

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European Super League: Americanizing the most romantic game in the world

American owners don’t understand the concept of relegation in football. So guess what they have decided. They will create a Super League.

Apr 20, 2021

European Super League: Americanizing the most romantic game in the world

Apr 20, 2021

Can’t travel? 6 alternatives for Customer Success Managers.

You can’t travel and have to work remotely. What can you do to make your customers feel that you are a part of their team?

Jun 17, 2020

Can’t travel? 6 alternatives for Customer Success Managers.

Jun 17, 2020

Covid-19 is increasing the risk of churn: What should customer success do?

I always thought 2020 would be the year when SaaS companies will finally realize the importance of remote work. But not in such a way…

May 12, 2020

Covid-19 is increasing the risk of churn: What should customer success do?

May 12, 2020

The Bangalore Cafe is here to give foodies some major food coma

A vegetarian food cafe that is stirring up some crazy dishes like coffee rasmalai, bharela cheese pot, feet on waffles and more.

Oct 15, 2019

The Bangalore Cafe is here to give foodies some major food coma

Oct 15, 2019

Published in
Success Bound

Best practices for configuring a perfect customer health score

A single customer health score is not ideal for a B2B SaaS business. Learn about the best practices for configuring a health score.

Jun 21, 2019

Best practices for configuring a perfect customer health score

Jun 21, 2019

Published in
The Startup

Customer marketing to increase upgrades and upsells

I appeared on a podcast with Bryan Reynolds of Sure Oak to discuss the impact of customer marketing on upgrades and upsells.

Jun 10, 2019

Customer marketing to increase upgrades and upsells

Jun 10, 2019

Published in
HackerNoon.com

SaaS customer retention best practices to maximize renewals

The SaaS customer retention best practices below will help you understand the needs of your customers so that you can act proactively.

Nov 25, 2018

SaaS customer retention best practices to maximize renewals

Nov 25, 2018

Published in
The Startup

Tj Randall on Delivering Customer Success for Fortune 500

“The secret of successful managing is to keep the five guys who hate you away from the four guys who haven’t made up their minds.”

Oct 9, 2018

Tj Randall on Delivering Customer Success for Fortune 500

Oct 9, 2018

Published in
Tech Impact Insights

Designing a Customer Onboarding Framework for B2B SaaS

Customers who aren’t fully engaged after 90 days don’t stay customers very long. Learn how to design an onboarding framework.

Oct 3, 2018

Designing a Customer Onboarding Framework for B2B SaaS

Oct 3, 2018

Published in
Manchester United

Why I’m (kinda) happy with Manchester United’s current crisis

Before you assume it’s another rant about the loss vs Spurs, let me stop you right there. It was a nightmare for me. After the encouraging…

Aug 29, 2018

Aug 29, 2018

Published in
HackerNoon.com

First 90 Days Plan for Customer Success Management

Congrats on deciding to set up a customer success management practice at your SaaS business. You have decided to invest in customers…

Jul 31, 2018

First 90 Days Plan for Customer Success Management

Jul 31, 2018

6 Key Responsibilities of a Customer Success Manager in a SaaS Company

A Customer Success Manager or CSM has a rapidly expanding role in any SaaS company today.

Jul 30, 2018

Jul 30, 2018

Published in
SoftwareSupp

What is customer success and 7 metrics to monitor if you're doing it right

Figuring out the right customer success metrics for your company is the first step in providing the best experience for your customers.

Jul 25, 2018

What is customer success and 7 metrics to monitor if you're doing it right

Jul 25, 2018

Published in
Manchester United

From it’s coming home to they’re coming home

A tale of two halves

Jul 12, 2018

From it’s coming home to they’re coming home

Jul 12, 2018

Best Customer Success Resources 2018

What’s one thing that SaaS companies have in common other than subscription-based business models? Yes, you guessed it right. Customer…

Jun 19, 2018

Best Customer Success Resources 2018

Jun 19, 2018

CustomerSuccessBox is hiring!

We’re young, we’re cool, backed with funding and we’re Hiring!

Apr 5, 2018

CustomerSuccessBox is hiring!

Apr 5, 2018

10 Customer Success KPIs every SaaS company should track

The original blog was published here.

Mar 2, 2018

10 Customer Success KPIs every SaaS company should track

Mar 2, 2018

iOS 11 is here: All you need to know about it

iOS 11 is finally here. Here’s a quick overview of what’s in store.

Sep 19, 2017

iOS 11 is here: All you need to know about it

Sep 19, 2017

Nilesh Surana

Nilesh Surana

Marketer at Fyle | Writer at Hacker Noon, The Startup, picksaas | Manchester United fan | Instagram: foodie.kismet

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