Nilesh SuranaAnd McTominay has done itManchester United always (used to) score in the last minutes. The last minute 2–1 win over Brentford brought back a lot of memories.5 min read·Oct 9, 2023----
Nilesh SuranaRunning out of adjectivesI analyze the goals conceded by United vs. Bayern so you know how badly we played in case you only checked the score and got giddy.5 min read·Sep 22, 2023----
Nilesh SuranaEuropean Super League: Americanizing the most romantic game in the worldAmerican owners don’t understand the concept of relegation in football. So guess what they have decided. They will create a Super League.19 min read·Apr 20, 2021--1--1
Nilesh SuranaCan’t travel? 6 alternatives for Customer Success Managers.You can’t travel and have to work remotely. What can you do to make your customers feel that you are a part of their team?4 min read·Jun 17, 2020----
Nilesh SuranaCovid-19 is increasing the risk of churn: What should customer success do?I always thought 2020 would be the year when SaaS companies will finally realize the importance of remote work. But not in such a way…5 min read·May 12, 2020----
Nilesh SuranaThe Bangalore Cafe is here to give foodies some major food comaA vegetarian food cafe that is stirring up some crazy dishes like coffee rasmalai, bharela cheese pot, feet on waffles and more.6 min read·Oct 15, 2019----
Nilesh SuranainSuccess BoundBest practices for configuring a perfect customer health scoreA single customer health score is not ideal for a B2B SaaS business. Learn about the best practices for configuring a health score.7 min read·Jun 21, 2019----
Nilesh SuranainThe StartupCustomer marketing to increase upgrades and upsellsI appeared on a podcast with Bryan Reynolds of Sure Oak to discuss the impact of customer marketing on upgrades and upsells.5 min read·Jun 10, 2019----
Nilesh SuranainHackerNoon.comSaaS customer retention best practices to maximize renewalsThe SaaS customer retention best practices below will help you understand the needs of your customers so that you can act proactively.7 min read·Nov 25, 2018--1--1
Nilesh SuranainThe StartupTj Randall on Delivering Customer Success for Fortune 500“The secret of successful managing is to keep the five guys who hate you away from the four guys who haven’t made up their minds.”8 min read·Oct 9, 2018----
