Medium

Nilesh Surana

Nilesh Surana

·

Oct 9, 2023

And McTominay has done it

Manchester United always (used to) score in the last minutes. The last minute 2–1 win over Brentford brought back a lot of memories.

And McTominay has done it

Nilesh Surana

·

Sep 22, 2023

Running out of adjectives

I analyze the goals conceded by United vs. Bayern so you know how badly we played in case you only checked the score and got giddy.

Running out of adjectives

Nilesh Surana

·

Apr 20, 2021

European Super League: Americanizing the most romantic game in the world

American owners don’t understand the concept of relegation in football. So guess what they have decided. They will create a Super League.

European Super League: Americanizing the most romantic game in the world

Nilesh Surana

·

Jun 17, 2020

Can’t travel? 6 alternatives for Customer Success Managers.

You can’t travel and have to work remotely. What can you do to make your customers feel that you are a part of their team?

Can’t travel? 6 alternatives for Customer Success Managers.

Nilesh Surana

·

May 12, 2020

Covid-19 is increasing the risk of churn: What should customer success do?

I always thought 2020 would be the year when SaaS companies will finally realize the importance of remote work. But not in such a way…

Covid-19 is increasing the risk of churn: What should customer success do?

Nilesh Surana

·

Oct 15, 2019

The Bangalore Cafe is here to give foodies some major food coma

A vegetarian food cafe that is stirring up some crazy dishes like coffee rasmalai, bharela cheese pot, feet on waffles and more.

The Bangalore Cafe is here to give foodies some major food coma

In

Success Bound

by

Nilesh Surana

·

Jun 21, 2019

Best practices for configuring a perfect customer health score

A single customer health score is not ideal for a B2B SaaS business. Learn about the best practices for configuring a health score.

Best practices for configuring a perfect customer health score

In

The Startup

by

Nilesh Surana

·

Jun 10, 2019

Customer marketing to increase upgrades and upsells

I appeared on a podcast with Bryan Reynolds of Sure Oak to discuss the impact of customer marketing on upgrades and upsells.

Customer marketing to increase upgrades and upsells

In

HackerNoon.com

by

Nilesh Surana

·

Nov 25, 2018

SaaS customer retention best practices to maximize renewals

The SaaS customer retention best practices below will help you understand the needs of your customers so that you can act proactively.

SaaS customer retention best practices to maximize renewals

In

The Startup

by

Nilesh Surana

·

Oct 9, 2018

Tj Randall on Delivering Customer Success for Fortune 500

“The secret of successful managing is to keep the five guys who hate you away from the four guys who haven’t made up their minds.”

Tj Randall on Delivering Customer Success for Fortune 500

Nilesh Surana

Nilesh Surana

Marketer at Fyle | Writer at Hacker Noon, The Startup, picksaas | Manchester United fan | Instagram: foodie.kismet

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